Support
Last updated August 10, 2026
Write to support@quantumuniverse.co. We read everything and aim to reply within two business days.
To help us find your account quickly, include your in-game display name and friend code, and tell us roughly when the problem happened.
Reporting a player
The fastest route is inside the game: open the settings panel, find the player in the user list, and press REPORT, then choose a reason. From the same panel you can mute a player's voice or block them entirely.
If someone is in immediate danger, or the report involves a minor, email us as well so we see it straight away. Our community rules and how we enforce them are in the Terms of Service.
Refunds
Purchases are processed by Meta, so refunds are handled by Meta, not by us. Request a refund from your Meta account's purchase history, or see the Meta Horizon Store terms of sale.
If currency you bought did not arrive in your account, that one is on us — email us with the approximate time of purchase and we will fix it.
Your data
To get a copy of your data, correct it, or delete your account, email support@quantumuniverse.co with the subject "Delete my data" (or "My data" for a copy). Details are in the Privacy Policy.
Lost progress or a bug
Gili is in Early Access, so bugs happen. When you report one, the most useful things are: what you were doing, roughly when, and whether it repeats. If items or currency went missing we can check the transaction ledger on our side and restore what was lost.
Comfort and safety
Gili involves swimming and diving movement, which some players find uncomfortable at first. Start with short sessions, keep your play space clear, and take breaks. Comfort options are in the in-game settings panel. General headset guidance is in Meta's safety centre.
Press and partnerships
Company
QU (Quantum Universe Inc.)
Floor 2, 313, Nonhyeon-ro, Gangnam-gu, Seoul, Republic of Korea (06257)
+82.02.555.8809
support@quantumuniverse.co